IFOX Knowledge Hub
Empowering businesses with insights on CRM, AI, and digital transformation. Stay ahead with strategies that turn ideas into measurable growth.
2026-04-03
Automate File Transfer from One Entity to Another Entity In Dynamics 365
Step-by-step guide to implement a download flow in Dynamics 365 using Power Automate.
Read Article →
2026-03-26
Prevent Duplicate Records in Dynamics 365
Learn how to prevent duplicate records in Dynamics 365 using duplicate detection rules.
Read Article →
2026-03-20
AI Contact Insights in Dynamics 365
Complete guide to implementing AI-powered contact insights in Dynamics 365 using Copilot and automation.
Read Article →
2026-03-10
Learn About Early Bound Plugin Classes in Dynamics 365
Understand how Early Bound classes work in Dynamics 365 plugins and learn how to generate and use them with XrmToolBox for strongly typed and maintainable code.
Read Article →
2026-03-10
Automatic Attendance Status Update in Dynamics 365 Using Plugin
Automatically update student attendance status as Present or Absent using a Dynamics 365 plugin based on whether the Out Time field is filled or not.
Read Article →
2026-03-06
Simplifying Case Resolution in Microsoft Dynamics 365 with a Custom Resolve Case Button
Learn how to simplify case resolution in Dynamics 365 by creating a custom Resolve Case button using Ribbon Workbench and JavaScript. This customization removes the default popup and allows support agents to resolve cases faster.
Read Article →
2026-02-17
Dynamics 365 CRM + Copilot: Small Feature, Big Impact
Copilot in Dynamics 365 Sales reduces manual CRM work by generating emails, summarizing meetings, and suggesting next actions — helping sales teams focus on selling instead of data entry.
Read Article →
2026-02-01
Real-Time Conversation Intelligence in Dynamics 365
Built-in conversation intelligence analyzes calls for sentiment, keywords, and competitor mentions, providing deeper visibility into customer interactions.
Read Article →
2026-01-19
Meeting & Call Summarization with Dynamics 365 Copilot
Copilot summarizes Teams meetings and sales calls directly inside Dynamics 365, capturing key discussion points, action items, and follow-ups automatically.
Read Article →